Refund policy
Sinkelle Return & Refund Policy
Effective Date: October 8, 2026
At Sinkelle, we carefully select our products with everyday home and kitchen use in mind. We encourage customers to review the product description, dimensions, images, specifications, and compatibility information before placing an order to ensure the product is suitable for their needs and available space.
Because returns involve shipping, inspection, processing, and handling costs, we do not encourage returns for reasons such as changing your mind, ordering the wrong size, or the product not fitting your intended space when the product itself is functioning as described.
1. Returns for Change of Mind or Fit
If you decide that you no longer want the product, or the product does not fit your available space, you may request a return within 30 days of delivery, provided the item is eligible for return.
Returns are not a free service. When a customer chooses to return a product for reasons unrelated to damage, defect, or an error on the part of Sinkelle, the customer is responsible for the costs associated with returning the product. Carefully review the product information and measurements before purchasing to avoid unnecessary return costs.
In these circumstances:
- The customer is responsible for all return shipping costs.
- The product must be unused, undamaged, and returned in its original condition and packaging where applicable.
- The item must be received and inspected by Sinkelle before any refund is issued.
- Any applicable return/processing charges will be deducted from the refundable amount where permitted.
- Original shipping charges are non-refundable, unless required otherwise by applicable law.
- A refund is issued only after the returned product has been received and approved following inspection.
Please do not ship an item back without contacting Sinkelle first. Unauthorized returns may not be accepted.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within [7 days] of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product and packaging
- Any other information reasonably requested by our support team
After reviewing the issue, Sinkelle may, at its discretion and where appropriate, offer a replacement, partial refund, full refund, or another suitable resolution.
Customers should not return damaged or defective products before receiving return instructions from our support team.
3. Product Doesn't Fit Your Space
Customers are responsible for reviewing product dimensions before purchasing.
If the product is functioning properly but does not fit your sink, cabinet, countertop, pantry, or other intended space, this is considered a customer-choice/fit return, rather than a defective-product return.
In such cases, the customer is responsible for the applicable return shipping costs and any permitted processing charges.
We strongly recommend measuring your available space and comparing it with the product dimensions before purchasing.
4. Refund Processing
Refunds are not issued immediately when a return request is submitted.
Once your returned item is received, our team will inspect the product. If the return meets the requirements of this policy, the applicable refund will be processed to the original payment method.
Keep-it option: In some cases, we may offer a partial refund so you can keep the item without the hassle of shipping it back. The amount of the partial refund will depend on the circumstances of the case and will be communicated to you before it is processed.
Sinkelle may, at its discretion, offer a partial refund as an alternative to a return. Acceptance of a partial refund means the customer agrees to keep the product and does not need to return it.
Allow [3–5 business days] for the refund to be processed after the return has been approved. Your bank or payment provider may require additional time before the funds appear in your account.
5. Items That May Not Be Eligible for Return
Returns may be refused where an item:
- Has been used beyond what is reasonably necessary to inspect it
- Has been damaged after delivery due to customer use or mishandling
- Is missing components or accessories
- Is returned without prior authorization
- Is returned outside the applicable return period
- Cannot be resold because of its condition
This does not limit any rights you may have under applicable consumer-protection laws.
6. Before You Purchase
Choose carefully before placing your order.
We want every customer to be happy with their purchase, and we would much rather help you select the right product than have you incur unnecessary return shipping and processing costs.
Before ordering, please review the product's:
Dimensions • Images • Specifications • Features • Compatibility • Intended use
By placing an order, you acknowledge that you have had the opportunity to review this information.
7. Contact Us Before Returning Anything
If you need to return an item, contact Sinkelle Customer Support first via the chat box at the bottom right on our site. We will provide the appropriate return instructions and confirm whether your item qualifies for a return.